* Applies to Leased/Owned vans only. Does not apply to rentals.
Fleet Subscription Terms & Conditions – Road Res-Q will be come your exclusive provider for all repairs, tires and emergency services. Our in house mobile mechanics will take care of all issues except for warranty and recalls. Starting in May weekday mornings, a dedicated service technician will station at your center to help with any on-demand repairs or services before launch. From our legendary customer service and work, we will house a wide range of parts in house so repairs are done quickly with vans having little if no downtime. We are already building a stock of common parts so you don’t have to try and keep spares laying around. From mirrors, light assemblies, hoses, reservoirs, tires, sensors and more, we want to have it ready for you.
Rates are based on leased or own vehicles in your fleet. Rental vehicles not included in fleet count for the monthly billed rate however can be still serviced under the plan. The idea is to help keep your fee stable while you adjust for the needs of the season.
-Free tire repair is for repairable tires only, not for spare tire or new tire installations. Each account can get 30 repairs under this term a month. Afterwards normal rate applies but discounts can cover costs.
-Free fluid top off per van once a month (coolant, window washer fluid, brake fluid, power steering fluid, oil, transmission oil, blinker fluid)
-Free light bulbs up to 60 bulbs a month including bulbs for headlights, tail lights, turn signals, marker lights and interior dome. Does not include LED bulbs.
-1 hour of free diagnostics per repair. Then back to normal labor rate with applied discounts.
-Same day PM service booking with minimum of 2 vans for the booking. Single vans will be grouped when a technician is scheduled at location. All same day requests must be made by 6pm of the day otherwise rolled over to following day. Weather conditions such as heavy rain, storms, and snow may force a delay in service to following clear day.
-All emergency services should be entered through the custom online portal for logging purposes. Online portal for requests will be sent out with membership if you currently don’t have one assigned.
-All discounts are on both retail labor rate and parts. Previously given rates will be voided and new rates will be based off tier of discounts. Once signed up rates will be locked in for 1 year from sign up date. a 30 day notice will be given of all rate increases.
-Fleet monitoring will include Leaseplan and Element log-ins to allow for direct monitoring of down vehicle alerts. If you use Hera we will give you an email to add to log in list and upload and manage fleet status from there. A $10 credit will be applied to your account for repairs monthly for the log in. If you use a different system please let us know and we will see what we can do.
-Repair monitoring will be through our online shop portal so you can check status of repairs and request repairs from there plus see all past repairs and documents.
-Hazmat fees waived are (tire disposal fees <$4 a tire>, oil disposal fee <$2 per 6qts> coolant disposal <$2 a gallon> and so on. State required disposal fee of R134 Freon not applicable.
-Onsite service techs will be available starting in May of 2022 for Fredericksburg, Springfield, Manassas, and Beltsville. Additional locations will be available September of 2022. If your fleet moves to a location we will work with you to provide coverage within 30 days of your onsite start date. At technician is guaranteed on site minimum 3 days out of the week but planned to be every weekday. Weekends a technical will be zoned near by and available by request. Onsite technician hours will be from 7am to 10am for emergency services. Emergency services per request are still available 24 hours a day.
-Access to discounted tire accounts such as Michelin and General Tire among other brands. (Discount rate depends on brand)
-Free yearly state and emissions inspections will be covered one per van. If van fails, we will service accordingly and take back in time for renewal. All documents will be scanned into repair system for logs and provided to you for registration renewals.
-Free enroute to service mileage up to 50 miles from RRQ headquarters. (typically $2.50 per mile.)
-Discounted van transfer and transport services to and from local repair centers and dealerships. Discounted trip mileage if over 10 miles. 15% discount through our tow partners on total bill. Emergency towing different rate.
-Free check-in inspection service for any new leased or purchased vans. Inspection includes multi-point inspection with report provided afterwards of status.
-10% off towing and roadside services is for emergency services such as winch outs, recoveries, tire changes, lockouts, jumpstarts and fuel delivery services. Towing discount is provided by an approved tow partner and will be a 10% credit of bill to account for future use.
-Early access to hybrid recharge and emergency services for the future electric Amazon vans. (Retail rates for emergency recharge for an electric van can be $250-$400. Tows can be $350-$500 due to technical and equipment requirements). Early access of recharge packs and charging equipment along with repair parts and batteries.