unbelievably good services and ever better people. Will absolutely use again and would recommend to family. Want to mention "Jason M" did a great job and should be commended. Thanks again to Road Res-Q!
I have requested services from this Company twice and was not disappointed. This morning Jason (who was extremely personable) arrived 15 minutes earlier than the scheduled time. When he called me he was already at my house. He not only explained the procedure step-by-step, he showed me what he was doing. He also showed me how to properly start my car, and what signs would appear on my dash and how my specific car will act when there is trouble with the battery/alternator. Both times the guys were prompt with professional service. I definitely recommend this company - their prices are reasonable - I will not hesitate to call them for any future roadside assistance. Thanks Road Res-Q
Frank has been helping me for a year and a half now and I have enjoyed his services. I continue to go back to him because he's very professional and informative. Thank you for all that you do!
Quick, knowledgeable, & professional service.
Great, quick service!
Quick. Helpful. Checked everything thoroughly and gave me good advice. I highly recommend. I’m keeping their card in my car and passing it on to my neighbors.
This service is SO simple to use! Just make one phonecall, and then receive immediate and constant (not pestering--just thorough and reassuring) communication, including text updates and a call from the individual provider (in this case, Jason Martinez) letting me know he was coming, his ETA, and then another call when he was 10 minutes away. Jason immediately got to work starting my battery and let it run long enough to then test its strength to determine if I might need a new battery. I'm the kind of person who always asks a lot of questions, so while my battery was charging up, Jason gave me a tutorial on how a car engine works--very informative! Fortunately there's a Mercedes service center across the street from my home and they would definitely have the right battery for my car, a Mercedes AMG, so Jason suggested that I take my car there to get the battery tested to make sure it's SAFE and won't die again, which I immediately did. (It's there now.) They're also going to check (and probably replace) the hood support struts because Jason discovered they don't work, which is another SAFETY concern. (He had to prop the hood open with a support rod.) This service beats the heck out of AAA, which I used to have and typically had to wait 1-1/2 to 2 hours for their arrival (with zero communication during the wait, although perhaps this has changed. I don't know because I dropped AAA figuring why pay for something that bad.) This entire event from initial phonecall to driving to the Mercedes across the street took a total of about ONE HOUR! Amazing! Thank you, Road Res-Q, and thank you Jason!
Great Service, Exceeded Expectation! An unfortunate event, tire blowout at 1130p enroute to pick up my wife from the airport, turned into a simply "SPECTACULAR" example of service and professionalism. As a 16 year @AAA member, calling for service, I was more than shocked to get a 240minute or approximately 3:30am 'possible' response time to a roadside distress request. The service person on the AAA line wasn't rude, he was simply 'disinterested' in helping with information or encouragement to resolve my situation, why do I spend $350 annually to be ignored - membership cancelled today. I found Road Res-Q on Google. Spoke to Frank who was on another service call, told me he could be at my location in 30 mins. 26 min later Frank (owner working the 3rd shift) pulled up and greeted me, assessed the situation and set about educating me on compact spares and the need to probably replace mine since it was the first time it's been used ever on a 10yr old car. Frank was outstanding, personable, efficient, even encouraging as I thought I should have tried to change the tire myself - quickly realizing I would have taken hours to do what he did in about 20minutes. This is service! While there are many companies struggling with service levels, staffing and client retention, organizations run by leaders like Frank will always have success in the marketplace. Huge Thanks and congratulations for having a stellar rating record in recognition of how you serve your customers. I hope never to 'need' the service again - but if I do or know anyone in the DMV area needing help - Road Res-Q is the answer!
Jason M. Was very informative and professional.The service he provided exceeded my expectations. If the need should arise I will certainly use them again.
They were attentive and did a good job
This was excellent, prompt and attentive service. My car battery died at a gas station after station hours and within an hour Frank with Road Res Q was replacing my dead battery and got me on my way. Great service and highly recommend!
I called USAA for roadside assistance the used Inman’s Auto Rescue and after 4 hours they didn’t show but kept sending messages they were 20 minutes away. I called Road Res-Q and Jason was there in 20 minutes . Jason and Frank were awesome, better yet THEY KEPT THEIR WORD!
My insurance sent Road res-q to help when my car wouldn’t start. The technician was at my door within 40 minutes, very knowledgeable, and super friendly. I asked him to come back later in the week to switch my battery so I’d be ready for the winter. The new battery comes w/a 5 year warranty. Highly recommend!
I have used this company on 2 separate occasions. They were polite, professional, and on time. Many thanks !
Very prompt! Excellent service. He gave me the battery report from his meter and offered helpful advice, which I took. Thanks!
Six out of five stars! I recommend killing your battery just to try them out!
Road Res-Q is a great service of you ever find your vehicle in need. My tire had gone flat in my parking lot. Called them up and they were out to my car within 15 minutes on a Saturday mid day. They changed the tires in less than 10 minutes and I paid. The worked was very professional and nice. It was a very reasonable price for the service. I will definitely calling them if I ever need roadside assistance in the future. They are even able to fix the tire if it has minor damage to get you back driving on the road.
I would give them 10 stars if I could!!! I never write reviews, but this time it’s my pleasure to do so. These guys were EXCEPTIONALLY excellent at customer service, time, professionalism and price. I had waited over 2 days for a towing company to do their job, but nothing. So I said I’ll see if can have someone come to the car and the tire on the street. These guys did it 14 hours EARLIER than I agreed at the same quoted price. Rockstars. They clearly take pride in their work and in being responsive to their customers’ needs. Great job, guys!
Frank was easy to work with when we needed a spare put on a fleet vehicle with a flat. They were the fastest with the best price. 10/10 would use again!
Excellent communication. I originally called USAA to help me since I locked my keys in my car. Well I was on Fort Belvoir and the first two companies USAA sent couldn’t get through security but never once called me to tell me. USAA eventually contacted Road Res-Q and within a few moments of being assigned, I got a phone call. The driver seemed to know the policy and how to get on post. They arrived about 50 minutes later and kept me updated the entire time. Great job and please continue to do what you do!
Service was extremely prompt and It was in the late evening hours. I would definitely recommend Road Res-Q to anyone. Thanks guys!!
Fast and professional service
Fast and reliable