Excellent communication.I originally called USAA to help me since I locked my keys in my car. Well I was on Fort Belvoir and the first two companies USAA sent couldn’t get through security but never once called me to tell me.USAA eventually contacted Road Res-Q and within a few moments of being assigned, I got a phone call. The driver seemed to know the policy and how to get on post. They arrived about 50 minutes later and kept me updated the entire time. Great job and please continue to do what you do!
18:22 18 Jul 21
Service was extremely prompt and It was in the late evening hours. I would definitely recommend Road Res-Q to anyone. Thanks guys!!
23:40 13 Jul 21
Helped me multiple times with my work truck in a variety of services. Frank is top notch and very knowledgeable on roadside assistance. I’m thankful I work in Alexandria and have this company handy.
21:03 03 Jul 21
Fast and professional service
11:38 03 Jul 21
Fast and reliable
18:08 02 Jul 21
23:12 22 Jun 21
I really felt rescued. The service was prompt, excellent and friendly. I highly recommend this service if you find yourself in need of this kind of service.
14:15 27 May 21
Thank you so much! They were quick to arrive to help me on the side of I-95 during a heavy thunderstorm. I was able to stay in my car nice and dry while they changed my tire. I would call on these guys again anytime I am in need of assistance with my car!
14:12 27 May 21
Dude was great. Saved my day and really helpful!
22:39 16 May 21
I worked with Frank and can 100% recommend him and Road Res-Q for emergencies. I found my car battery completely dead, and my car being older (~8 years), a bunch of 24-hour places didn't have a replacement on hand. The office here called me within 5 minutes of me placing my request online, confirmed they had my battery, and Frank was at my place about 2 hours later. Even after a warehouse snafu causing him to come out twice with new batteries, he then got me on the road in 15 minutes, with a discount for my troubles. Will be keeping their card for future emergencies!
02:23 18 Apr 21
15:43 26 Mar 21
Reginald Bios Jr.
14:15 18 Mar 21
Great service, Frank was wonderful. Road Res-Q is a must for road side service in DC metro area, including Md. & Va.
Cheryl Watford Reilly
01:26 14 Mar 21
Service was great and he was very professional!
01:16 12 Mar 21
Had a dead battery, searched and found these folks highly rated... they sourced a new battery (didn't have mine in invetory) and had me sorted in <2hrs. My car was dead at my apartment, so it wasn't even an emergency. Fast and very professional service, and good price that was a better value than competitors.
03:03 04 Mar 21
My husband and I had a flat tire while crossing the Wilson Bridge. We initially contacted our insurance company for roadside assistance. After waiting over 1.5 hours in the median with rush hour traffic whirring past us and making multiple calls without anyone coming, I found Road ResQ online and called for help. Frank answered the call. He assured me that he could be to us in 15 minutes. He asked me to text him a Google map pic of our location and confirmed that he knew right where we were. He sent an update to let me know he was a minute away from us. When he arrived, he made sure that we were okay and secured the location with cones. He quickly changed the tire with the spare (that needed to be filled with air). He advised us on how to drive on the spare. Highly recommend Road Res-Q if you need roadside assistance in the DC area. Frank is awesome!! Dependable, empathic, professional, and quick! Don't waste your time with anyone else.
16:58 03 Mar 21
Patricia E Ferguson
21:58 19 Feb 21
Professionally awesome, kind and patience!Superb customer service.....,,
20:25 29 Jan 21
21:29 27 Dec 20
Frank was courteous and responded quickly. As promised, he came by within 20 minutes, replaced my car's battery, did his best to find replacement of a spare-part that apparently was broken, and delivered an excellent service to make my car start again. All of these were done during the holiday time, with a fair price.I truly appreciate and highly recommend his service!
Madeline N. Rivera
15:24 24 Dec 20
Locked my keys in my car and called RRQ. Arrived in less than 20 minutes and was quick, efficient, and very professional! Very polite! I 100% recommend!
19:50 24 Nov 20
21:46 23 Nov 20
21:17 11 Nov 20
Prompt response and clear communications about his arrival. Frank was very knowledgeable about the systems, took care of the problem, and offered advice on helpful upgrades - a true professional!
15:33 11 Nov 20
I thoroughly enjoyed the service I received from Res-Q. The technician was very professional and communicated effectively letting me know the time that he would arrive as well as keeping me informed. When he arrived he was very efficient and quick with the whole service taking less than 15 minutes. I would recommend this company to any others in need of any emergency vehicle rescue or repair
Jae W. Lee
20:20 25 Oct 20
23:27 24 Oct 20
Amazing company. Very fast response. There was a multi car accident and everybody scrambling to get help. They were the first to arrive and replace a messed up tire and I was on my way in no time.Call them and they will be there before u hang up!Kudos!
19:54 11 Oct 20
Excellent service, driver was quick to respond, professional and friendly. Able to arrive and save me from my own stupidity and terrible vehicle (totally the vehicles fault not mine XD)Got me winched out and moving again. Would highly recommend for any roadside services needed.:Edited to add comment.
22:43 07 Oct 20
The gentleman came to assist me while stranded on the parkway. He was polite efficient and professional.
19:47 07 Oct 20
I called the place to check out my car's battery, and within 15-20 minutes, they had arrived to check everything out. I needed a new battery as it turned out, and they had one already packed and ready to replace. Everything all together took around 45 minutes to an hour tops. The person who arrived explained everything in detail, and was super nice and helpful.
Carmen Shelley Jones
17:31 07 Oct 20
GREAT JOB, called when got the assignment, arrived within 15min. Put on the Spare & Checked ALL four tires with recommendation that allowed me to get that tires as well as the flat one REPLACED! PROFESSIONAL TIMELY &COURTEOUS!
16:58 07 Oct 20
22:12 19 Sep 20
Amazing customer service from pre-arrival call to completion of work. Highly recommend. Friendly, knowledgeable staff.
22:30 08 Sep 20
Nothing at all . He was a life saver . Honestly Mr. Frank is full of integrity he was fast and sufficient. He even called hours later just to make the family and I was safe! The best service I ever receive.
Tiger Wolf Girl
14:03 04 Sep 20
I called my insurance company after my battery gave me some problems while on a military base. Initially, the insurance company sent a local vendor that refused to help me, twice! After calling the insurance company a 3rd time they assigned Road Res-Q and I was assisted by Frank. I cannot thank Frank enough for his quick response. Not only did he arrive fast, he called me to keep me informed about his ETA. When he arrived, he gave me advice on what to do to mitigate the problem with my battery. I went from the base to Pep Boys where I bumped into Frank again, he helped me pick out a battery charger. If I ever need road side assistance, I will make sure USAA sends me Road Res-Q! Excellent !!! Thank you so much for coming to my rescue! I cannot thank you enough. I had been stuck on base for 2.5 hours before USAA reassigned us to Road Res-Q and they had me back on the road in 10 minutes!
01:37 01 Sep 20
Fantastic service. I got a flat tire in the middle of Arlington and Frank got to ms quickly, was so nice and helpful and made me relaxed. He drove to his warehouse, put the new tire on the rim and drove back to me to put it on in less than an hour. He texted me rbe entire time to keep me updated. Seriously a life saver. Thank you Frank!
01:33 31 Aug 20
15:21 14 Aug 20
My car wasn’t turning on and I figured it may have been the battery as I could hear the clicking noise when I turned the key in the ignition. Road Res-Q was the first place that showed up on google when I searched for a battery service, I spoke to Frank on the phone, who was also the same person who came to check out the battery for me. He arrived in less than 15 minutes and checked the battery life and recommended that it still was working fine and I don’t need to change it out, I appreciated that bc most of these other car/battery services out here will say anything to get you to spend money with them. He explained the corrosion may be what’s causing it to not allow my car to start and then jump started my car and recommended I leave it on for 30 minutes, it was a very smooth process. Frank was very efficient, professional, informative, and kind! Will recommend this place to any of my friends who need it. Great service!!
18:29 10 Aug 20
22:56 09 Aug 20
19:52 09 Aug 20
Great custom service would highly recommend this place
18:09 09 Aug 20
I was on the highway and had a flat. I pulled off and Road ResQ came to my rescue. The customer service provided by calling and keeping me in the loop regarding their ETA was greatly appreciated. As you know having any type of car trouble can be hugely distressful. The service provided upon arrival was excellent. The gentleman that assisted went above and beyond the call of service. I highly recommend this business for anyone in need of emergency car service.
16:58 09 Aug 20
11:32 05 Aug 20
They arrived quickly (15 minutes) and made sure the battery was replaced correctly. They also made sure my alternator was working correctly. They practiced safe social distancing as well. I'm very pleased. I was able to leave for work on time. I won't hesitate to call them in the future.
15:53 27 Jun 20
Road Res-Q was fast and profesional I was very impress that I didn’t way long for the services 👍
04:08 24 Jun 20
My insurance had originally called another road assist company. When that company hadn’t come after almost three hours, Road Res-Q Roadside Assistance was called. They came within 15 min. The first company disregarded the cancellation and came anyway. However, they could not open my car. Road Res-Q came within a few minutes later and was able to open my car without any problem. Very professional in their manner and uniform. I will certainly save their information to be able to recommend them to everyone and to be able to request them by name should I need roadside assistance in the future.
13:35 19 Jun 20
13:29 19 Jun 20
Very efficient and professional. Excellent service.
03:46 06 Jun 20
I can't tell you how wonderful this service is! Everything was explained to me, I knew exactly what was going on! My mind was put at ease and the customer service was most excellent! He was a Godsend and replaced my battery tight on the spot! I highly recommend this service to anyone who needs roadside assistance! It doesn't get any better than this! They even gave me a 3 year warranty on my new battery!
18:40 25 May 20
Road Res-Q not only saved me in one, but two jams over the course of four days. At an incredibly affordable price, they can be at your door in a timely manner and have you back on the road in a matter of minutes. Plus I learned a thing or two I didn't know about my car before. I know that I'll be calling Frank and his team any time that I am stuck on the road.
19:39 22 Mar 20
Fast, friendly, checked my spare and identified my tire issue. Would definitely use again.
18:06 22 Mar 20
Quick and excellent service!
23:18 13 Mar 20
Frank was very prompt, friendly and efficient.
22:25 13 Mar 20
13:25 12 Mar 20
Frank contacted me to let me know his current location, his arrival tine, provided his phone number and called when he was 10 mins away. Frank was polite, professional and empathetic of my situation (waited an hour and a half for another company that was a no-show) Frank is an excellent brand ambassador for Road Res-Q. I would rely on them again, if needed.
21:37 06 Mar 20
Arrived promptly, completed tire change quickly, accounted for all small parts, courteous--thoroughly professional.
19:50 06 Mar 20
18:38 06 Mar 20
18:36 06 Mar 20
Response was prompt. Stuck in a high DC traffic area, very safely repaired. Thank you!!
18:34 06 Mar 20
07:09 20 Feb 20
Great staff, promptly answered my call at 1am and arrived shortly after. Very friendly and professional group and was worth the money.
Jorge M Yabar
21:09 21 Jan 20
Very professional service.
15:47 30 Dec 19
Excellent customer service.
22:48 24 Dec 19
They very quickly to come and help and give extra. Help.very good company. Thank. Happy Xmas .and be safe.
19:40 16 Dec 19
Great service, quick response. Definitely recommend him and I’ve let my friends know about the service.
19:38 16 Dec 19
Good guy great service. I’ve already told my friends to keep your number handy just in case something happens. Thanks for the quick response and I hope your business grows.
17:55 04 Dec 19
I told them I was not in a safe place, on the side of a highway exit ramp. They came almost immediately and changed my tire quickly.
Federico II Martinez
01:50 27 Nov 19
After waiting for over 2hrs for road side assistance, I called my insurance company and they put me in contact with RRQ. They came to my aid in less than 25 minutes, and took care of my issue in no time. RRQ is THE best road assistance service in the area!
18:48 22 Nov 19
Frank was outstanding! Fast and a total pro. Highly recommend!!
16:54 19 Nov 19
Great customer service fast great attitude. Thank you
15:55 18 Nov 19
23:05 10 Nov 19
Frank responded quickly for a jump start even though it was early on a Saturday. The battery needed to be replaced and he came back right away and installed one at a fair and competitive price. I would highly recommend this company.
19:00 10 Nov 19
17:25 10 Nov 19
13:38 06 Nov 19
Rachel C. Tucker
19:22 20 Oct 19
$50 and a 30 minute wait to get my tire changed on a Sunday in the rain. Completely and utterly worth it as I haven’t changed a tire in 15 years and it was wet and cold. Everyone I talked to was kind, polite, and professional and prompt. I have saved them to my phone for future emergencies and would absolutely recommend them.
13:51 20 Oct 19
My husband and I called a service (All State )we've had for years that told us they will see us in 3 to 4 hrs. We were in parking lot of a medical facilities. RRQ was there within 30 minutes . Most curtious, prompt service. Gave info regarding battery issue after start up. We were both impressed with how pleasant the experience was and the young man who served us. We are no longer with All State!
21:20 02 Oct 19
20:51 02 Oct 19
22:28 30 Sep 19
Excellent service!Help arrived in 15 minutes, very professional and extremely helpful.Highly recommended! I will use this service from now on.
00:24 30 Sep 19
22:14 09 Sep 19
11:21 09 Sep 19
Road Res-Q was SO fast in arriving and the driver, Frank (owner), was in communication with me to let me know his arrival time which I appreciated. I highly recommend Road Res-Q and giving them 5 stars was easy. Their customer service is excellent!
17:31 05 Sep 19
Frank is very Knowledgeable and fixed my car problem within minutes. I was extremely impressed with the quality of the service and the professionalism which these days You don’t see too often. Highly recommend!!!
18:06 02 Sep 19
We waited over an hour and a half for another company to come assist us. When I called my insurance company back and requested a new company they sent Road Res-Q. The driver was there in less than an hour and had us on the road as soon as he could. I am so thankful to the very helpful gentleman who came and saved us! Next time I will ask my insurance company for a local company like this one!
23:18 01 Sep 19
Thank you so much Road Res-Q. for coming in a timely manner, fast work, great customer service and over all work performance. I will highly recommend to all who needs road side assistance. Don't waste anytime searching around just call Road Res-Q!!!!!
23:51 22 Aug 19
01:30 15 Aug 19
Very responsive, multi-talented, with a broad range of diagnostic tools and equipment. Frank recently helped with a car that was low on oil, a lock-out situation, and a weak battery. In all cases he determined the issue quickly and took action to solve the problem quickly. My go-to for any auto-related problems.
18:16 13 Aug 19
They were excellent, went beyond the minimum necessary, and got me back on the road quickly!
14:50 08 Aug 19
07:26 05 Aug 19
Quick, great and professional service
03:59 05 Aug 19
Fast, friendly service! Super nice and very efficient!
21:51 04 Aug 19
I contacted my roadside assistance folks for help at.midnight for a dead battery issue..within a half hour, I was one the road. The service was quick and my rescuer provided me step by step info on causes, how to assure charge, and battery-alternator health..
Suwanshree Acharya (Suwan)
19:46 04 Aug 19
00:23 29 Jul 19
They were quick, efficient, patient, and friendly. Highly recommend them. Their number is now forever in my phone!
09:19 25 Jul 19
Quick and responsive service. Actually arrived early. Offers excellent post service warranty.
20:49 21 Jul 19
Quick service and the owner was very helpful.
19:09 15 Jul 19
quick and fast and very polite
19:08 15 Jul 19
They came quick and change my tire fast
13:58 11 Jul 19
12:43 10 Jul 19
I needed roadside assistance on the side of highway 95 around midnight and Road Res-Q was there in less than 20 minutes. After testing the battery, it was determined my car needed to be towed. Frank stayed with me until the tow truck arrived. He provided safety for my car and my family. It was almost 2am when we finally got towed. I highly recommend this company. Frank went above and beyond!
Frank Reeder Scheer
21:47 07 Jul 19
Prompt response, well-equipped for roadside assistance, and competitive pricing for services. (y)
17:08 01 Jul 19
Great communication about ETA with text. Service was professional.
06:07 26 Jun 19
Great service! I was in need of roadside assistance late at night and Road Res-Q was the only service that actually answered their phone (instead of just going to voice mail). After trying to explain where I was located since I was from out of town, they completely understood my directions and were on scene within 15 minutes. They quickly changed the tire on my RV. They knew exactly what they were doing and and their price was very affordable. Will definitely keep their number for any future emergency when visiting the Nations Capital.
15:38 14 Jun 19
19:49 11 Jun 19
17:55 08 Jun 19
Fast and excellent service.....thank You!
23:14 07 Jun 19
Fast an friendly service ! Thank you again
13:51 17 May 19
20:36 14 May 19
Highly professional with exptional service
14:13 13 May 19
17:32 12 May 19
Came in 20 minutes to help with a flat tire, on a Sunday, in the pouring rain, fixed everything quickly and expertly, for a totally reasonable cost. Absolute life savers. Can't recommend them enough.
12:11 10 May 19
I have called several times over the last few days for help jump starting my car. Each time Farmers sent out a different company to help me. By far Road Res-Q was the best. The other companies were always 20-30 minutes late, got my car started and left without much follow up. Frank called me as soon as he got the call for help, gave me an arrival time and even beat it by a few minutes. Not only was he on time but he was professional, he checked the battery and told me why I was needing so many jump starts and offered to install a new battery for me. Initially I declined not because I didn't think he would do a good job but I wanted to get a second opinion. He didn't pressure me into a sale and agreed that I should get some additional quotes. Each quote was about where Frank quoted me or more so two days later I called him and had him bring me a new battery. He took the time to make sure it was done carefully and correctly. I stood over him watching him and asking questions but he was very efficient and actually very knowledgeable. He answered every question I had and made sure I was satisfied with his service. Highly recommend for service alone.
03:01 03 May 19
Amazing experience.Frank was on time, and helpful!Informs you of what the problem is & how he can help.Definitely recommend!
08:05 23 Apr 19
My 18 year old daughter's car got a flat tire on the Fairfax county parkway. We called AAA but due to the weather, she was looking at a 3-5 hour wait, after dark, on the side of a parkway. She was panicking and scared, never having dealt with car emergencies like this before. She and another friend tried to change it but were having issues trying to change it.I called AAA to get an updated estimate on timing, and they reminded me that I could call for an independent company and then file for reimbursement.So I called around and got voicemail after voicemail of other so-called 24/7 roadside services. Eventually I called Road Res-Q and talked to Frank. I explained the situation, where my daughter is located, and that AAA was saying 3-5 hours. He told me 25 minutes for a driver to arrive and assist her. Ridiculously, I cried a little, because I'd been super concerned but also too far away to be a real help.As much as I hope I'll never need your services again, thank you SO much Frank and Road Res-Q for taking such good care of my kid.
23:23 03 Apr 19
I locked my car keys in my car yesterday & I was freaking out because I had a presentation at work & my laptop was in my car. I called & in 15 min they came right away to get my car open & I managed to get both my keys and my laptop. I would definitely recommend this company to anyone who needs quick service. Thank u so much!
03:06 15 Mar 19
Best service I have had in a long time.
00:29 18 Feb 19
Great company! Responded fast and identified an issue with my battery. Excellent customer service; took time to do the job correctly and safely.
04:37 10 Feb 19
Frank was the friendliest technician I have ever met. He came out very quickly and changed my tire. He was very professional and with his friendly demeanor I will be sure to request him and his company every time I have a problem.
19:01 21 Nov 18
Service is awesome! It was quick and easy! Frank was very helpful!
18:15 11 Sep 18
Excellent service would recommend highly
04:59 03 Jun 18
06:10 01 Jun 18
Great service. They came out to help me fix my flat tire and were quick and friendly and helpful. I’ll call them again, definitely, but hopefully I won’t need to. I’ve already recommended them to my friends in the area.