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Road Res-Q Customer Reviews
These reviews were left by customers who were stranded on the road, just like you, and called on us for Res-Q!
Prompt response and clear communications about his arrival. Frank was very knowledgeable about the systems, took care of the problem, and offered advice on helpful upgrades - a true professional!
21:17 11 Nov 20
I thoroughly enjoyed the service I received from Res-Q. The technician was very professional and communicated effectively letting me know the time that he would arrive as well as keeping me informed. When he arrived he was very efficient and quick with the whole service taking less than 15 minutes. I would recommend this company to any others in need of any emergency vehicle rescue or repair
15:33 11 Nov 20
Amazing company. Very fast response. There was a multi car accident and everybody scrambling to get help. They were the first to arrive and replace a messed up tire and I was on my way in no time.Call them and they will be there before u hang up!Kudos!
23:27 24 Oct 20
Excellent service, driver was quick to respond, professional and friendly. Able to arrive and save me from my own stupidity and terrible vehicle (totally the vehicles fault not mine XD)Got me winched out and moving again. Would highly recommend for any roadside services needed.:Edited to add comment.
19:54 11 Oct 20
The gentleman came to assist me while stranded on the parkway. He was polite efficient and professional.
22:43 07 Oct 20
I called the place to check out my car's battery, and within 15-20 minutes, they had arrived to check everything out. I needed a new battery as it turned out, and they had one already packed and ready to replace. Everything all together took around 45 minutes to an hour tops. The person who arrived explained everything in detail, and was super nice and helpful.
19:47 07 Oct 20
GREAT JOB, called when got the assignment, arrived within 15min. Put on the Spare & Checked ALL four tires with recommendation that allowed me to get that tires as well as the flat one REPLACED! PROFESSIONAL TIMELY &COURTEOUS!
Carmen Shelley Jones
17:31 07 Oct 20
Amazing customer service from pre-arrival call to completion of work. Highly recommend. Friendly, knowledgeable staff.
22:12 19 Sep 20
Nothing at all . He was a life saver . Honestly Mr. Frank is full of integrity he was fast and sufficient. He even called hours later just to make the family and I was safe! The best service I ever receive.
22:30 08 Sep 20
I called my insurance company after my battery gave me some problems while on a military base. Initially, the insurance company sent a local vendor that refused to help me, twice! After calling the insurance company a 3rd time they assigned Road Res-Q and I was assisted by Frank. I cannot thank Frank enough for his quick response. Not only did he arrive fast, he called me to keep me informed about his ETA. When he arrived, he gave me advice on what to do to mitigate the problem with my battery. I went from the base to Pep Boys where I bumped into Frank again, he helped me pick out a battery charger. If I ever need road side assistance, I will make sure USAA sends me Road Res-Q! Excellent !!! Thank you so much for coming to my rescue! I cannot thank you enough. I had been stuck on base for 2.5 hours before USAA reassigned us to Road Res-Q and they had me back on the road in 10 minutes!
Tiger Wolf Girl
14:03 04 Sep 20
Fantastic service. I got a flat tire in the middle of Arlington and Frank got to ms quickly, was so nice and helpful and made me relaxed. He drove to his warehouse, put the new tire on the rim and drove back to me to put it on in less than an hour. He texted me rbe entire time to keep me updated. Seriously a life saver. Thank you Frank!
01:37 01 Sep 20
My car wasn’t turning on and I figured it may have been the battery as I could hear the clicking noise when I turned the key in the ignition. Road Res-Q was the first place that showed up on google when I searched for a battery service, I spoke to Frank on the phone, who was also the same person who came to check out the battery for me. He arrived in less than 15 minutes and checked the battery life and recommended that it still was working fine and I don’t need to change it out, I appreciated that bc most of these other car/battery services out here will say anything to get you to spend money with them. He explained the corrosion may be what’s causing it to not allow my car to start and then jump started my car and recommended I leave it on for 30 minutes, it was a very smooth process. Frank was very efficient, professional, informative, and kind! Will recommend this place to any of my friends who need it. Great service!!
15:21 14 Aug 20
Great custom service would highly recommend this place
19:52 09 Aug 20
I was on the highway and had a flat. I pulled off and Road ResQ came to my rescue. The customer service provided by calling and keeping me in the loop regarding their ETA was greatly appreciated. As you know having any type of car trouble can be hugely distressful. The service provided upon arrival was excellent. The gentleman that assisted went above and beyond the call of service. I highly recommend this business for anyone in need of emergency car service.
18:09 09 Aug 20
They arrived quickly (15 minutes) and made sure the battery was replaced correctly. They also made sure my alternator was working correctly. They practiced safe social distancing as well. I'm very pleased. I was able to leave for work on time. I won't hesitate to call them in the future.
11:32 05 Aug 20