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Road Res-Q Customer Reviews
These reviews were left by customers who were stranded on the road, just like you, and called on us for Res-Q!
Amazing customer service from pre-arrival call to completion of work. Highly recommend. Friendly, knowledgeable staff.
22:12 19 Sep 20
Nothing at all . He was a life saver . Honestly Mr. Frank is full of integrity he was fast and sufficient. He even called hours later just to make the family and I was safe! The best service I ever receive.
22:30 08 Sep 20
I called my insurance company after my battery gave me some problems while on a military base. Initially, the insurance company sent a local vendor that refused to help me, twice! After calling the insurance company a 3rd time they assigned Road Res-Q and I was assisted by Frank. I cannot thank Frank enough for his quick response. Not only did he arrive fast, he called me to keep me informed about his ETA. When he arrived, he gave me advice on what to do to mitigate the problem with my battery. I went from the base to Pep Boys where I bumped into Frank again, he helped me pick out a battery charger. If I ever need road side assistance, I will make sure USAA sends me Road Res-Q! Excellent !!! Thank you so much for coming to my rescue! I cannot thank you enough. I had been stuck on base for 2.5 hours before USAA reassigned us to Road Res-Q and they had me back on the road in 10 minutes!
Tiger Wolf Girl
14:03 04 Sep 20
Fantastic service. I got a flat tire in the middle of Arlington and Frank got to ms quickly, was so nice and helpful and made me relaxed. He drove to his warehouse, put the new tire on the rim and drove back to me to put it on in less than an hour. He texted me rbe entire time to keep me updated. Seriously a life saver. Thank you Frank!
01:37 01 Sep 20
My car wasn’t turning on and I figured it may have been the battery as I could hear the clicking noise when I turned the key in the ignition. Road Res-Q was the first place that showed up on google when I searched for a battery service, I spoke to Frank on the phone, who was also the same person who came to check out the battery for me. He arrived in less than 15 minutes and checked the battery life and recommended that it still was working fine and I don’t need to change it out, I appreciated that bc most of these other car/battery services out here will say anything to get you to spend money with them. He explained the corrosion may be what’s causing it to not allow my car to start and then jump started my car and recommended I leave it on for 30 minutes, it was a very smooth process. Frank was very efficient, professional, informative, and kind! Will recommend this place to any of my friends who need it. Great service!!
15:21 14 Aug 20
Great custom service would highly recommend this place
19:52 09 Aug 20
I was on the highway and had a flat. I pulled off and Road ResQ came to my rescue. The customer service provided by calling and keeping me in the loop regarding their ETA was greatly appreciated. As you know having any type of car trouble can be hugely distressful. The service provided upon arrival was excellent. The gentleman that assisted went above and beyond the call of service. I highly recommend this business for anyone in need of emergency car service.
18:09 09 Aug 20
They arrived quickly (15 minutes) and made sure the battery was replaced correctly. They also made sure my alternator was working correctly. They practiced safe social distancing as well. I'm very pleased. I was able to leave for work on time. I won't hesitate to call them in the future.
11:32 05 Aug 20
Road Res-Q was fast and profesional I was very impress that I didn’t way long for the services 👍
15:53 27 Jun 20
My insurance had originally called another road assist company. When that company hadn’t come after almost three hours, Road Res-Q Roadside Assistance was called. They came within 15 min. The first company disregarded the cancellation and came anyway. However, they could not open my car. Road Res-Q came within a few minutes later and was able to open my car without any problem. Very professional in their manner and uniform. I will certainly save their information to be able to recommend them to everyone and to be able to request them by name should I need roadside assistance in the future.
04:08 24 Jun 20
Very efficient and professional. Excellent service.
13:29 19 Jun 20
I can't tell you how wonderful this service is! Everything was explained to me, I knew exactly what was going on! My mind was put at ease and the customer service was most excellent! He was a Godsend and replaced my battery tight on the spot! I highly recommend this service to anyone who needs roadside assistance! It doesn't get any better than this! They even gave me a 3 year warranty on my new battery!
03:46 06 Jun 20
Road Res-Q not only saved me in one, but two jams over the course of four days. At an incredibly affordable price, they can be at your door in a timely manner and have you back on the road in a matter of minutes. Plus I learned a thing or two I didn't know about my car before. I know that I'll be calling Frank and his team any time that I am stuck on the road.
18:40 25 May 20
Fast, friendly, checked my spare and identified my tire issue. Would definitely use again.
19:39 22 Mar 20
Frank contacted me to let me know his current location, his arrival tine, provided his phone number and called when he was 10 mins away. Frank was polite, professional and empathetic of my situation (waited an hour and a half for another company that was a no-show) Frank is an excellent brand ambassador for Road Res-Q. I would rely on them again, if needed.
13:25 12 Mar 20