These reviews were left by customers who were stranded on the road, just like you, and called on us for Res-Q!
I would give them 10 stars if I could!!!I never write reviews, but this time it’s my pleasure to do so. These guys were EXCEPTIONALLY excellent at customer service, time, professionalism and price. I had waited over 2 days for a towing company to do their job, but nothing. So I said I’ll see if can have someone come to the car and the tire on the street. These guys did it 14 hours EARLIER than I agreed at the same quoted price. Rockstars. They clearly take pride in their work and in being responsive to their customers’ needs.Great job, guys!
16:57 28 Aug 21
Frank was easy to work with when we needed a spare put on a fleet vehicle with a flat. They were the fastest with the best price. 10/10 would use again!
20:24 03 Aug 21
Excellent communication.I originally called USAA to help me since I locked my keys in my car. Well I was on Fort Belvoir and the first two companies USAA sent couldn’t get through security but never once called me to tell me.USAA eventually contacted Road Res-Q and within a few moments of being assigned, I got a phone call. The driver seemed to know the policy and how to get on post. They arrived about 50 minutes later and kept me updated the entire time. Great job and please continue to do what you do!
06:20 22 Jul 21
Service was extremely prompt and It was in the late evening hours. I would definitely recommend Road Res-Q to anyone. Thanks guys!!
18:22 18 Jul 21
Helped me multiple times with my work truck in a variety of services. Frank is top notch and very knowledgeable on roadside assistance. I’m thankful I work in Alexandria and have this company handy.
23:40 13 Jul 21
I really felt rescued. The service was prompt, excellent and friendly. I highly recommend this service if you find yourself in need of this kind of service.
23:12 22 Jun 21
Thank you so much! They were quick to arrive to help me on the side of I-95 during a heavy thunderstorm. I was able to stay in my car nice and dry while they changed my tire. I would call on these guys again anytime I am in need of assistance with my car!
14:15 27 May 21
I worked with Frank and can 100% recommend him and Road Res-Q for emergencies. I found my car battery completely dead, and my car being older (~8 years), a bunch of 24-hour places didn't have a replacement on hand. The office here called me within 5 minutes of me placing my request online, confirmed they had my battery, and Frank was at my place about 2 hours later. Even after a warehouse snafu causing him to come out twice with new batteries, he then got me on the road in 15 minutes, with a discount for my troubles. Will be keeping their card for future emergencies!
22:39 16 May 21
Great service, Frank was wonderful. Road Res-Q is a must for road side service in DC metro area, including Md. & Va.
Reginald Bios Jr.
14:15 18 Mar 21
Had a dead battery, searched and found these folks highly rated... they sourced a new battery (didn't have mine in invetory) and had me sorted in <2hrs. My car was dead at my apartment, so it wasn't even an emergency. Fast and very professional service, and good price that was a better value than competitors.
01:16 12 Mar 21
My husband and I had a flat tire while crossing the Wilson Bridge. We initially contacted our insurance company for roadside assistance. After waiting over 1.5 hours in the median with rush hour traffic whirring past us and making multiple calls without anyone coming, I found Road ResQ online and called for help. Frank answered the call. He assured me that he could be to us in 15 minutes. He asked me to text him a Google map pic of our location and confirmed that he knew right where we were. He sent an update to let me know he was a minute away from us. When he arrived, he made sure that we were okay and secured the location with cones. He quickly changed the tire with the spare (that needed to be filled with air). He advised us on how to drive on the spare. Highly recommend Road Res-Q if you need roadside assistance in the DC area. Frank is awesome!! Dependable, empathic, professional, and quick! Don't waste your time with anyone else.
03:03 04 Mar 21
Professionally awesome, kind and patience!Superb customer service.....,,
Patricia E Ferguson
21:58 19 Feb 21
Frank was courteous and responded quickly. As promised, he came by within 20 minutes, replaced my car's battery, did his best to find replacement of a spare-part that apparently was broken, and delivered an excellent service to make my car start again. All of these were done during the holiday time, with a fair price.I truly appreciate and highly recommend his service!
21:29 27 Dec 20
Locked my keys in my car and called RRQ. Arrived in less than 20 minutes and was quick, efficient, and very professional! Very polite! I 100% recommend!
Madeline N. Rivera
15:24 24 Dec 20
Prompt response and clear communications about his arrival. Frank was very knowledgeable about the systems, took care of the problem, and offered advice on helpful upgrades - a true professional!